Kupu178 Terms & Conditions – Malaysia Platform Rules

01Acceptance of Terms and Conditions

These terms and conditions ("Terms") govern your use of the kupu178 online gaming platform, accessible via our official website. They apply to all users, visitors, and registered members of the kupu178 platform without exception.

By registering an account with kupu178, making a deposit, or using any of our services, you expressly and implicitly agree to be bound by these Terms, our Privacy Policy, the Responsible Gaming Policy, and any additional rules relating to specific products or promotions that may be issued from time to time.

Kupu178 reserves the right to amend, add to, or remove any part of these Terms at any time without prior notice. Changes take effect immediately upon being published on the website. It is your responsibility to review these Terms periodically to ensure you remain in compliance with the latest version.

02Account Registration Eligibility

To register and use kupu178's services, you must meet all of the following eligibility requirements without exception:

• Minimum age of 18: kupu178 is an adults-only gaming platform. You must be at least 18 years of age at the time of registration. kupu178 reserves the right to request proof of age at any time and may close any account found to belong to an underage individual.
• Malaysian resident: The kupu178 platform is intended exclusively for players residing in Malaysia. You are responsible for ensuring that your use of this platform complies with the local laws applicable to you.
• Full legal capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are subject to any court order restricting financial transactions are not eligible to register.
• One account only: Each individual is permitted to hold only one kupu178 account. Holding more than one account is a serious breach of these Terms and may result in the closure of all associated accounts and forfeiture of balances.
• Accurate information: All information provided during registration must be truthful, accurate, and current. Registering under a false name or using another person's phone number or email is strictly prohibited.

03Registration & Account Management

Registering a kupu178 account is simple and free. You will need to provide your full name, an active Malaysian mobile number, a valid email address, and a strong password. All information will be verified through the Know Your Customer (KYC) process before your first withdrawal is processed.

You are solely responsible for maintaining the confidentiality of your kupu178 username and password. All activity occurring under your account — whether carried out by you or not — is your responsibility. kupu178 is not liable for any losses arising from unauthorised access to your account due to your own negligence.

• If you suspect your account has been accessed without authorisation, contact the kupu178 support team immediately via 24/7 live chat.
• Kupu178 will never ask for your password via email, WhatsApp, or any other communication channel. Please be vigilant against phishing attempts.
• You can update your personal information under the "Profile" section of your kupu178 account. Changes to your full name require identity document verification.
• Kupu178 accounts are non-transferable and may not be sold or shared with any other party.

04Deposits and Payment Methods

Kupu178 supports a wide range of payment methods popular in Malaysia for our members' convenience. All deposit transactions are processed securely using 256-bit SSL encryption.

All deposits must be made using a payment method in your own name. kupu178 does not accept deposits from third-party accounts. If a deposit is received from an unrecognised or unauthorised source, kupu178 reserves the right to refund the amount and suspend the account in question pending investigation.

05Withdrawals and Conditions

Kupu178 is committed to processing withdrawals quickly and transparently. Withdrawing funds is the right of every member who has met all applicable requirements.

• Minimum withdrawal limit: RM50 per transaction.
• Maximum withdrawal limit: RM50,000 per day for standard members; higher limits are available for VIP Gold members and above.
• Processing time: Most withdrawals are processed within 5–30 minutes. In exceptional cases requiring additional review, the process may take up to 24 hours.
• Withdrawal method: Withdrawals may only be made to the same payment method used for the deposit, or to a Malaysian bank account in your own name.
• KYC verification: Withdrawals exceeding RM5,000 require full identity verification. You will need to provide a copy of your MyKad and proof of current address.

06Bonus & Promotion Terms

Kupu178 offers a wide range of bonuses and promotions for both new and existing members. Each bonus is subject to specific terms and conditions set at the time the offer is issued. The following general conditions apply to all kupu178 bonuses:

• Wagering requirement (rollover): All bonuses are subject to wagering requirements before withdrawals are permitted. Standard wagering requirements range from 15x to 30x the bonus value, depending on the promotion type.
• Validity period: Bonuses must be used within the stipulated period. Expired bonuses will be automatically cancelled with no compensation.
• One bonus at a time: Members may not claim more than one bonus at a time unless otherwise stated in the relevant promotional terms.
• Bonus abuse prohibition: Any attempt to abuse bonuses — including opening multiple accounts, matched betting, or other methods deemed unfair — will result in bonus forfeiture and possible account closure.
• Bonuses are non-transferable: Bonuses cannot be transferred to another member or exchanged directly for cash without first meeting the wagering requirements.

07General Game Rules

All games on the kupu178 platform — including slots, Live Casino, baccarat, and poker — operate using a Random Number Generator (RNG) system that has been audited and certified by independent third-party bodies. This ensures every game outcome is entirely random and cannot be manipulated by any party.

• The Return to Player (RTP) percentage for each slots game is stated in the respective game information and is accurate in accordance with the game provider's certification.
• In the event of a technical disruption or disconnection during gameplay, kupu178 will use system records to determine the correct outcome. The system's decision is final.
• Any attempt to exploit technical bugs within the games is strictly prohibited. Winnings obtained through bug exploitation may be voided and the account may be closed.
• The minimum and maximum bet limits for each game are displayed within the game interface and are subject to change from time to time.

08Sports Betting Rules

Sports Betting on kupu178 covers a wide range of markets including the Malaysia Super League, English Premier League, badminton, tennis, esports, and over 30 other sports. The following specific rules apply to all sports bets:

• Odds and markets: All displayed odds are real-time and subject to change before your bet is confirmed. The applicable odds are those in effect at the moment your bet is confirmed by the system, not the odds shown when you first made your selection.
• Match cancellation: If a match is cancelled, suspended for more than 48 hours, or played at a venue different from the one originally specified, all bets on that match will be voided and stakes returned.
• Live betting: Confirmed live betting results are final and cannot be reversed by members. kupu178 reserves the right to suspend any live market at any time.
• Sports betting limits: Minimum RM5 and maximum RM20,000 per bet for regular members. Different limits apply for parlay and system bets.
• Official results: All outcomes are based on the official results of recognised sporting bodies. kupu178 is not responsible for any disputes over official results between teams or sports associations.

09Prohibited Conduct

To maintain a fair and safe gaming environment for all members, kupu178 strictly prohibits the following activities on our platform:

• Fraud and manipulation: Any attempt to defraud the platform, other members, or game providers by any means.
• Money laundering: Using the kupu178 platform as a channel to launder or conceal money derived from illegal activities.
• Use of automated software: Using bots, automated scripts, artificial intelligence software, or any other tool that provides an unfair advantage in gameplay.
• Collusion: Colluding with other members to exploit games, particularly in poker and live table games.
• Cyber attacks: Any attempt to hack, attack, or disrupt the technical infrastructure of the kupu178 platform.
• Promotion abuse: Opening multiple accounts, using another person's credit/debit card, or employing any other method to abuse the kupu178 bonus system.

Violation of any of the above prohibitions may result in immediate account suspension or closure, forfeiture of all balances and bonuses, and referral to the relevant authorities where necessary.

10Account Closure and Suspension

Kupu178 reserves the right to suspend or close any member's account at any time, with or without prior notice, where there is reasonable cause — including breach of these Terms, fraudulent activity, or legal compliance requirements.

Members also have the right to close their own account at any time by contacting the kupu178 support team. To voluntarily close your account:

• Contact our support team via live chat or email at support@kupu178.my.
• Please settle all active bets and pending withdrawals first.
• Any remaining balance will be returned to your original payment method within 3–5 business days.
• Bonuses with unfulfilled wagering requirements will be forfeited upon account closure.

11Kupu178 Liability Limits

The kupu178 platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running uninterrupted 24/7, kupu178 does not guarantee that it will always be free from technical errors, disruptions, or downtime.

To the extent permitted by Malaysian law, kupu178 shall not be liable for:

• Any financial losses incurred through use of the platform, including in-game losses, are risks voluntarily accepted by the member.
• Delays or failures in deposit or withdrawal processing caused by third parties such as banks or e-wallet providers.
• Unauthorised access to your account resulting from your own failure to keep your password confidential.
• Damage or loss resulting from cyber attacks by external parties beyond kupu178's reasonable control.

12Privacy & Data Protection

Kupu178 takes the protection of your personal data seriously. The collection, processing, and storage of your personal data is carried out in accordance with the kupu178 Privacy Policy, which can be read in full on the Privacy Policy page.

In short, kupu178 collects your personal data solely for account management, transaction processing, legal compliance, and service improvement purposes. We never sell or share your data with third parties for marketing without your consent.

13Responsible Gaming

Kupu178 is fully committed to responsible gaming practices. We believe gaming should be entertainment, not a burden. Our platform provides a range of self-control tools to help members manage their playing habits:

• Daily/weekly/monthly deposit limits: Set a maximum deposit limit for any given period.
• Loss limit: Set a cap on the amount you're willing to lose within a given period.
• Session time limits: Set a maximum amount of time you can spend playing in a single session.
• Cooling-off period: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Permanent self-exclusion: Permanently close your account if required.

If you or someone you know is struggling with a gambling problem, please contact the Malaysia gambling helpline or visit the Responsible Gaming us for further support resources.

14Amendments to Terms and Applicable Law

Kupu178 reserves the right to amend these Terms at any time. Amendments take effect immediately upon publication on the website. For material changes, we will endeavour to notify members via email or in-platform notification at least 7 days before the changes come into effect.

Continued use of the kupu178 platform after any amended Terms take effect constitutes your acceptance of those changes. If you do not agree with the amendments, you have the right to close your account before the effective date.

These Terms are governed by and interpreted in accordance with the laws applicable in the jurisdiction where the platform operates. Any dispute arising in connection with these Terms shall first be resolved through negotiation. If no resolution is reached, the dispute will be referred to arbitration or a competent court.